Eco Boiler Guarantee

All new Stratford EcoBoilers will have a one year guarantee as standard but this
can be upgraded Free of Charge to a full 3 year guarantee by registering the stove purchase and installation on line at www.eco-boiler.com. Part of the registration process will require details of where the stove was purchased and the installer details. Those stoves brought through official Stratford dealers and installed by suitably qualified engineer will then be eligible for the three year warranty. Non registered stoves, and stoves not installed by Hetas engineers or purchased from an approved Stratford dealer will only have a standard one year guarantee from the date of purchase.

It is important therefore to carefully source your EcoBoiler and ensure it is purchased and fitted in accordance with our guidelines by your reputable local retailer. If you require details on your local retailer please ask us and we can put you in touch with them.

Any customer who buys a stove from a remote location or through the internet enters into a contract with the supplying company and not directly with Arada. This guarantee applies to stoves fitted in the same country as its purchase. Stoves brought through the internet in the UK and then taken abroad will not be eligible for any guarantee. Arada are committed to providing long term support though our approved retailers and can only support products brought through these approved sources.